Returns & Exchanges

We want you to experience the best sleep possible, which is why we offer a 30-night trial period on all Cloudpillo products. If you are not completely satisfied, you can return your items for a full refund within 30 days of delivery.

1

Initiate Your Return

Visit our online return portal and enter your order number and email address to start the process.

2

Pack Your Product

Place the Cloudpillo item back in its original packaging or a secure box to ensure it arrives safely at our facility.

3

Ship It Back

Download and print your prepaid shipping label, attach it to the box, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned item, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing